supplies are found to be serviceable, the repair activity
6. Claim Procedures.
submitting the claim will be required to make
a. The procedures for reporting warranty claims are
reimbursement for contractor services. All failed items
found in DA PAM 738-750 and this bulletin.
returned for warranty claim action will be monitored by
Responsibilities of the MACOM are found in AR 700139
TACOM. Additionally, regarding contractor repair, the
(The Army Warranty Program, Concepts and Policies)
local WARCO must stipulate at the time of request for
For all levels of maintenance operating under the
services that either no non-warranty work be done or be
Standard Army Maintenance System (SAMS), Warranty
prepared to pay for such work.
Claim Actions are processed on forms DA Form 5504
7. Claim Denial/Disputes. All denials or disputes will
and DA Form 5504-1. For those units not operating
be handled by TACOM.
under SAMS, use DA Form 2407 and DA Form 2407-1.
8. Reporting. Reporting or recording action on a failed
It is very important to fill in the blocks on the forms as
accurately as possible.
item shall be as specified in DA PAM 738-750.
Contractor or Repair Activity unique forms shall not be
b. The contractor shall be notified in writing,
utilizing DA Form 2407 or DA Form 5504 by the local
Warranty Control Office/Officer (WARCO) following the
discovery of a defect in supplies which requires
a. Storage. Not applicable.
contractor repair and/or replacement parts. This shall
b. Shipment. See paragraph 4b.
constitute formal notification of a warranty claim and
c. Handling. Not applicable.
initiate the time period for contractor responsibilities and
d. Shortage. Any shortage on the engine must be
action under the warranty. This notification shall include,
reported within thirty (30) days following receipt.
but not be limited to furnishing of the equipment serial
number, operating hours, part number or NSN of the
defective part and circumstances surrounding the
c. When DDC repairs defects, local distributors/
dealers can be contacted by telephone. DDC's local
distributor/dealer will make arrangements for receipt
inspections and repair of the components only, unless
the engine is requested by the local distributor/dealer.
When instructed, deliver the necessary part(s) to the
designated dealership. Obtain a copy of the dealership
job order. Get a copy of the warranty repair order listing
the replaced parts from the dealership that made the
d. Identification of failed items. Failed warranty
items shall be tagged/identified to prevent improper
repair or use. Documents that describe the use of DA
Form 2402 Exchange Tag and DA Form 2407 or DA
Form 5504 Maintenance Request shall be referenced.
Items requiring special handling, storage or shipment
during the processing of claims shall be identified.
The repair activity shall retain
defective supplies for thirty (30) days following receipt of
acknowledgment of a warranty claim from TACOM or
contractor. If receipt of acknowledgment is not received,
inquiries should be made to TACOM through your local
WARCO. If receipt of acknowledgment is received but
no instructions are forthcoming within thirty (30) days of
receipt, supplies may be disposed.
f. Invalid Warranty Claims. When supplies are
inspected by the contractor and found to be non-
warrantable due to abuse or improper maintenance, or